Terms of Service

Version 1.0 · effective from 18 August 2026

Concluded under § 269(2) and § 273 of Act No. 513/1991 Coll., the Commercial Code, as amended (the “Commercial Code”).

1. Operator and Provider of the services

(the “Provider” or “Slovakodata”)

2. Definitions and recitals

• The Customer is a business entity (a legal person or a self-employed natural person) which, by registering and agreeing to these Terms, concludes a service agreement with the Provider.
• The Provider is a certified Peppol Access Point and holds accreditation from the Financial Administration of the Slovak Republic.
• The Digital Postman (the “Solution”) is the Provider’s infrastructure for the electronic exchange, transmission, transformation and delivery of e-invoices.
• These Terms govern exclusively the relationships arising from the automated conclusion of contracts through the Provider’s web interface.

3. Formation of the contract (click-wrap)

• The Agreement is concluded at the moment the Customer ticks agreement with these Terms in the registration form on the Provider’s website and successfully makes the first payment for the selected service package.
• The Agreement is concluded for an indefinite period.

4. Payment terms

• Monthly subscription. The Customer selects a service package during registration. The price and the number of prepaid invoices are stated in the Price List on the Provider’s website.
• Payment in advance by card. Payment for the Services is made in advance, cashlessly by payment card through a secure payment gateway.
• Recurring payment. The details of prices, payment methods, subscriptions, automatic charging, settlement of over-limit transactions, invoicing, and the procedure on payment failure are set out in the Payment terms, which supplement these Terms.

5. Service level (SLA)

• The Provider guarantees monthly availability of the Solution’s infrastructure of 99.9 % (the “Guaranteed Availability”).
• Downtime does not include planned maintenance (notified to the Customer by e-mail at least 24 hours in advance) and outages caused by third parties — in particular an outage of the Peppol network itself, of the infrastructure of the Financial Administration of the Slovak Republic, or of the Customer’s internet connection.
• If the Guaranteed Availability is breached in a given month, the Customer is entitled to a discount on the monthly price for that month:

• The Customer must claim the discount by e-mail within 5 business days of the end of the month concerned, otherwise the entitlement lapses. The discount is credited against the following billing period.

6. Liability for damage

• The Provider is liable for damage caused by breach of its obligations to the extent laid down by the law of the Slovak Republic, in particular § 373 et seq. of the Commercial Code.
• The parties acknowledge that the Provider is not liable for indirect damage, lost profit, loss of business opportunities, or loss of data caused by incorrect integration or configuration on the Customer’s side.
• The Provider is not liable for damage arising from malfunction of the systems of the Financial Administration of the Slovak Republic or of the global Peppol network, which are outside its sphere of influence (force majeure).

7. Processing of personal data

The processing of personal data in the course of providing the Services is governed by the Data Processing Agreement (DPA), which forms Annex 1 to these Terms and is concluded under Article 28(3) of Regulation (EU) 2016/679 (GDPR). The Customer gives separate consent to it during registration.

8. Termination and cancellation of the subscription

• The Customer may terminate the Agreement at any time by cancelling the subscription in their profile in the Solution. The Service stays active until the end of the prepaid period and no further charge is made.
• The Provider may terminate the Agreement by e-mail with a one-month notice period, which starts on the day following dispatch of the notice to the Customer’s e-mail address.

9. Final provisions

• The Provider reserves the right to change these Terms and the Price List. The Customer will be notified of the new wording by e-mail at least 15 days before it takes effect. If the Customer does not agree with the change, they may cancel the subscription before the effective date.
• These Terms are governed by the law of the Slovak Republic, in particular the Commercial Code.