Payment terms

Version 1.2 · effective from 2 September 2026

These Payment Terms supplement the Terms of Service for the Digital Postman service. A plain-language summary of how recurring payments work in practice is on the How recurring payments work page.

1. Provider and scope of these Payment Terms

1.1 The operator of the Digital Postman web application (the “Service”) is:

(the “Provider”).

1.2 These Payment Terms govern how prices for the Service are paid, including one-off payments, regular subscription payments and automatic recurring payments.

1.3 The Payment Terms form part of the contractual relationship between the Provider and the customer and supplement the Terms of Service (“ToS”). In the event of a conflict between these Payment Terms and an individual contract or price quote concluded with the customer, the individual contract or price quote prevails.

1.4 The Digital Postman service is intended for legal persons, self-employed natural persons and other persons using the Service in connection with their business or professional activity. By registering or ordering a paid package the customer confirms that they are ordering the Service in connection with their business or professional activity.

2. Price of the Service

2.1 The price depends on the selected package, the scope of services provided, the number of users, the number or volume of documents processed, or other parameters stated in the current price list, the order, or an individual quote.

2.2 The current price of the relevant package is shown to the customer before it is ordered or activated.

2.3 Prices are stated in EUR. Each price states whether it includes VAT. Before confirming payment, the customer is shown the total amount to be paid, including applicable VAT and any other agreed fees.

2.4 Where the price or part of it depends on actual use of the Service — in particular the number of documents processed, received, sent or archived — the final price for the billing period is calculated from actual use and the price list in force or individually agreed prices.

2.5 Invoices sent beyond the monthly volume included in the subscription are totalled for the past month and charged automatically to the customer’s payment card. The price per invoice above the subscription limit is stated in the Price List and depends on the selected package.

2.6 Over-limit invoices are settled monthly even when the subscription is annual — this mirrors the monthly renewal of the allowance under clause 4.5. Under monthly billing they are charged together with the fee for the following period.

3. Payment methods

3.1 The available payment methods are shown to the customer when ordering or paying for the Service.

3.2 Card payments and recurring card payments are processed through the GoPay payment gateway.

3.3 The Provider does not charge the customer a separate fee merely because they used a payment method available through the GoPay gateway.

3.4 A payment is deemed made once the Provider receives confirmation of its successful execution from the relevant payment service provider.

3.5 The Provider will electronically confirm receipt of the order and, depending on its nature, activation of the paid package or subscription.

4. Subscription

4.1 Some Digital Postman packages may be provided as a regular subscription, for example monthly or annual.

4.2 The length of the billing period, the price, the scope of the Service and the subscription conditions are shown to the customer before activation.

4.3 If the customer chooses automatic subscription renewal by payment card, the relevant payment may be executed as a recurring payment under clause 5.

4.4 The customer selects a service package during registration together with the length of the billing period — monthly or annual (a 12-month commitment). The price for both lengths and the number of prepaid invoices are stated in the Price List on the Provider’s website.

4.5 The number of prepaid invoices is renewed every month, including under annual billing. It is the payment that is annual, not the allowance: under an annual subscription the customer does not receive twelve times the monthly volume at once, but the same monthly volume twelve times over.

4.6 The length of the billing period may be changed as of the end of the current billing period, not during it. The change is applied automatically and the customer is informed of its date in the customer portal.

5. Recurring payments

5.1 For selected packages the customer may authorise the Provider to take automatic recurring card payments through the GoPay payment gateway.

5.2 A recurring payment may be:

• regular with a fixed amount, for example a monthly or annual subscription; or
• variable, where the amount depends on actual use of the Service in the billing period.

5.3 Before a recurring payment is activated, the customer will be visibly informed in particular of:

• the purpose of the recurring payment and the name of the package ordered,
• the amount of the regular payment or how it is calculated,
• the maximum amount of a single recurring payment,
• whether the amount is fixed or variable,
• the frequency or date on which payments are taken,
• whether the frequency is fixed or variable,
• the period during which recurring payments may be taken,
• the conditions for cancelling the recurring payment,
• how to change or cancel the recurring payment.

5.4 A recurring payment is activated only after the customer expressly consents to its parameters and after the initial payment or another authorisation step required by the payment gateway has been completed successfully.

5.5 By consenting to recurring payments the customer also consents to the data needed for subsequent card payments being securely stored and processed in the GoPay payment gateway for the purpose of taking authorised recurring payments.

5.6 Subsequent recurring payments may be taken automatically without the customer re-entering card details or separately confirming each individual payment.

5.7 For a variable recurring payment, the specific amount may depend on actual use of the Service. A single recurring payment will, however, never exceed the maximum amount the customer agreed to when activating recurring payments. Raising that limit requires new or correspondingly updated consent from the customer.

5.8 The renewal day matches the selected length of the billing period: under monthly billing it is the same day each month, under annual billing the same day every twelve months. The first renewal day is the day following the end of the first billing period after the first payment.

6. Confirmation of recurring payment activation

6.1 After a recurring payment is activated, a confirmation of its creation is sent to the customer’s registered e-mail address, as a rule immediately after activation and no later than within two business days.

6.2 The confirmation contains or makes available the key parameters of the activated recurring payment.

6.3 The Provider keeps an electronic record of the customer’s consent to the recurring payment parameters for at least as long as needed to evidence that consent, and for a minimum of 12 months after the recurring payment is cancelled.

7. Notices before a recurring payment is taken

7.1 The Provider will inform the customer at least 7 days in advance, in particular where:

• a further recurring payment is due after a gap of at least 6 months since the previous one,
• a free trial period is ending and the first paid recurring payment is due, or
• the material parameters of the recurring payment are changing.

7.2 Notices under this clause may be given by e-mail sent to the address stated in the customer’s user account.

8. Changes to prices and subscription parameters

8.1 The Provider may change the prices of packages or the subscription conditions.

8.2 The customer affected will be informed of an increase in the regular subscription price or another material change to the payment terms with reasonable notice, as a rule at least 30 days before the change takes effect.

8.3 If the change would also alter the parameters of an already authorised recurring payment, the customer will be informed at least 7 days before it applies.

8.4 The customer may cancel automatic subscription renewal before a price increase takes effect.

8.5 A change in the final invoiced amount resulting from a change in actual use of the Service is not a price change under this clause, provided the unit price and the calculation method were agreed in advance.

9. Cancelling a recurring payment and a subscription

9.1 The customer may cancel a recurring payment:

• through their Digital Postman user account, where that functionality is available, or
• by sending a request to sales@slovakodata.sk.

9.2 Cancellation applies to future payments that had not yet been initiated or processed when the request was received.

9.3 Unless agreed otherwise, cancelling automatic subscription renewal leaves the already paid subscription active until the end of the paid period.

9.4 Cancelling future recurring payments does not release the customer from the obligation to pay for the Service already used or other liabilities due before the cancellation took effect.

9.5 Cancelling a recurring payment does not prevent the customer from using another payment method available for the Service.

10. Failed payment

10.1 A recurring payment may fail, in particular because of insufficient funds, card expiry, the transaction being declined by the customer’s bank, or other technical or security reasons.

10.2 Where a recurring payment fails, the Provider may re-initiate the payment or ask the customer to update the payment details or use another payment method.

10.3 If the payment still cannot be taken, the Provider may, in accordance with the ToS, temporarily restrict or suspend the paid features of the Service until the relevant price is paid.

10.4 A restriction under clause 10.3 does not apply to the receipt of documents. Invoices and other documents sent to the customer by their business partners continue to be delivered even while the restriction is in place — otherwise the restriction would affect third parties who bear no responsibility for it. Sending resumes without delay once the outstanding amount is paid.

11. Invoicing

11.1 A tax or accounting document will be issued to the customer for services paid for or provided, in accordance with applicable law.

11.2 The invoice or other accounting document may be made available electronically through the user account and/or sent to the registered e-mail address.

11.3 The customer is responsible for the accuracy of the billing details in their user account.

12. Refunds and payment complaints

12.1 As Digital Postman is an electronically supplied SaaS service, physical return of goods does not apply.

12.2 The customer may request that a payment be reviewed or refunded, in particular where there was:

• a duplicate payment,
• a payment of an incorrect amount,
• a payment taken after the recurring payment was properly cancelled, where it should not yet have been taken,
• failure to provide the paid Service for reasons on the Provider’s side, where the customer is entitled to a refund under the contract or the law,
• another demonstrable incorrect charge.

12.3 A request for review can be sent to sales@slovakodata.sk. The customer states their identification details, identification of the payment, the amount and the reason for the complaint.

12.4 The Provider will review the request without undue delay and inform the customer of the outcome.

12.5 Where the customer is entitled to a refund of a payment made through the GoPay gateway, it will be refunded via the relevant payment method, as a rule to the payment instrument or account the original payment came from. Card payments are not refunded in cash.

12.6 Cancelling a subscription or a recurring payment does not in itself give rise to a pro-rata refund of the price for a billing period already started or paid, unless an individual agreement, the ToS or mandatory law provides otherwise.

13. Payment data security

13.1 Card payments and the data needed for recurring card payments are processed by the GoPay payment gateway.

13.2 The customer enters the details required by the gateway in a secure payment environment.

13.3 GoPay processes payment data in accordance with the PCI DSS Level 1 security standard.

13.4 The Provider will never ask the customer by e-mail or telephone for a full card number, the CVV/CVC security code, or other authentication data intended solely for authorising a payment.

14. Personal data

14.1 The processing of customers’ personal data in connection with the use of the Service is governed by the separate data protection terms published on the Provider’s website.

14.2 When a payment is made, the relevant data may also be processed by the payment service provider under its own legal and information terms.

15. Final provisions

15.1 These Payment Terms are available on the Digital Postman website so that the customer can read them before ordering a paid Service.

15.2 The wording of the Payment Terms in force at the moment the Service is ordered or the subscription is activated forms part of the relevant contractual relationship.

15.3 The Provider may reasonably amend these Payment Terms. Amendments do not affect rights and claims that have already arisen. Customers will be informed in advance of material changes affecting an existing subscription.

15.4 Legal relationships not governed by these Payment Terms are governed by the ToS, the individual contract concluded with the customer, and the applicable law of the Slovak Republic.