The Billing section shows your credit balance, consumption and payment history.
Three numbers, not one
The balance is split into three values, and the difference between them is the most common source of confusion:
| Value | What it means |
|---|---|
| Total balance | All credit on the account. |
| Reserved | Credit held by invoices currently being processed. |
| Available | What you can actually spend — total balance minus reserved. |
Usage this month
The number of invoices sent and received, and the total cost for the current month.
Topping up
Under Top up credit you pick one of the preset amounts or enter your own.
The amount you choose is credit excluding VAT — like the prices in the price list that the credit is spent on. VAT is added to the payment and exactly the chosen credit is added to your account: topping up €10.00 costs €12.30 and your balance rises by €10.00. You see the amount including VAT before you leave for the payment gateway.
Changing your plan
An organization administrator changes the plan with Change plan on the Balance card.
- A higher plan applies as soon as it is paid. In the middle of a billing period you pay only the prorated amount for the rest of it; you see and confirm the amount including VAT and the recurring-payment terms before you leave for the payment gateway.
- A higher plan with annual billing (for example from Start monthly to Pro annual) also applies immediately: the annual period starts on the day of payment, and we deduct the unused part of the current month from the annual price. It appears as a separate line on the invoice.
- A lower plan and a period change that is not more expensive — annual on the same or a lower plan, or switching from annual to monthly — are only scheduled. They take effect at the end of the paid period, and until then your current subscription continues unchanged. You can cancel a scheduled change on the Balance card with Cancel scheduled change.
- The individual Enterprise plan is changed by agreement outside the portal.
History and transactions
Payment history lists the date, type, amount and status of each payment. Transactions additionally show which invoice a movement relates to, so you can trace exactly what consumed the credit.