Help centre
Guides and answers about using the portal. If you are connecting your own system to it, look in the integration guide instead.
Getting started5 articles
- What is ePostmanThe Peppol network, our Access Point role, and reporting invoices to the tax authority — explained simply.2 min
- RegistrationThe registration form, email verification, and what happens after.2 min
- Account SetupTwo paths to an active account — via the Financial Administration Portal or self-service — and the shared setup wizard that both paths finish in.4 min
- Signing inHow to sign in, switch accounts, and reset a forgotten password.1 min
- Letter of authorization for foreign entitiesWhat a letter of authorization is, what it is for, and why a foreign entity cannot register on its own today.1 min
Working with the portal6 articles
- DashboardWhat the landing screen shows after you sign in — statistics, alerts and quick actions.1 min
- InvoicesThe list and its filters, sending a new invoice, the document detail, and what can still be cancelled.2 min
- Issuing an invoice in the portalThe invoicing profile, a new invoice, issuing and sending it over Peppol, issuing a similar invoice, credit notes, and what the module does not do yet.7 min
- Credit and billingWhy part of your credit is reserved, how to top up, and where to find transactions.3 min
- SettingsCompany profile, invoicing profile, users and roles, notifications, and the credentials for connecting your systems.2 min
- Frequently asked questions and troubleshootingThe verification email did not arrive, the portal returns 403, a partner cannot deliver an invoice — the most common situations and their fixes.2 min
Obligations and deadlines5 articles
- Who is affected, and from whenWho must issue e-invoices from 2027, who only has to be able to receive them, and who is exempt.4 min
- What an e-invoice is — and is notWhy a PDF is not enough, which documents travel over the network, and how e-invoices must be archived.3 min
- Deadlines, reporting and penaltiesFifteen days to issue, five days to report, and what happens if you miss them.3 min
- Choosing and changing your providerHow a provider is chosen, why only one can receive on your behalf, and what happens when you move.3 min
- How to prepare for 1 January 2027Ten steps from an inventory of your invoicing flows to a final readiness audit. Also available as a PDF guide.5 min
Legal documents6 articles
- Terms of ServiceTerms for the "Digital Postman" services — formation of the contract, payment terms, service availability, liability and termination.4 min
- Data Processing Agreement (DPA)Clause under Article 28(3) GDPR — standing of the parties, scope and purpose of processing, and the processor's obligations.4 min
- Payment termsPrices, payment methods, subscriptions and automatic recurring card payments via GoPay — including the maximum amount per payment, advance notices, cancellation, payment complaints and payment data security.12 min
- How recurring payments workA plain explanation of when and how much we charge your card, what happens if you exceed your package, and how to cancel the recurring payment at any time.3 min
- List of sub-processorsSub-processors engaged in processing personal data for the ePostman service, their role and the location of processing.1 min
- Contact detailsWho operates ePostman, the registered address, and where to write with a problem or a billing question.1 min