# Terms of Service

URL: https://postman.slovakodata.com/help/en/pravne/vop/
Updated: 2026-08-18

Terms for the "Digital Postman" services — formation of the contract, payment terms, service availability, liability and termination.

**Version 1.0 · effective from 18 August 2026**

This is an informative translation. In the event of any discrepancy, the Slovak
wording of this document prevails.

Concluded under § 269(2) and § 273 of Act No. 513/1991 Coll., the Commercial Code,
as amended (the "Commercial Code").

### 1. Operator and Provider of the services

| | |
|---|---|
| **Legal name** | SLOVAKODATA, a.s. |
| **Registered office** | Kutlíkova 17, 850 00 Bratislava – Petržalka |
| **Company ID (IČO)** | 31367763 |
| **Tax ID (DIČ)** | 2020344128 |
| **VAT ID (IČ DPH)** | SK2020344128 |
| **Register** | Commercial Register of the City Court Bratislava III, Section: Sa, Insert No. 617/B |
| **E-mail** | podpora@postman.slovakodata.com |

(the "Provider" or "Slovakodata")

### 2. Definitions and recitals

- The **Customer** is a business entity (a legal person or a self-employed natural
  person) which, by registering and agreeing to these Terms, concludes a service
  agreement with the Provider.
- The **Provider** is a certified Peppol Access Point and holds accreditation from
  the Financial Administration of the Slovak Republic.
- The **Digital Postman** (the "Solution") is the Provider's infrastructure for the
  electronic exchange, transmission, transformation and delivery of e-invoices.
- These Terms govern exclusively the relationships arising from the automated
  conclusion of contracts through the Provider's web interface.

### 3. Formation of the contract (click-wrap)

- The Agreement is concluded at the moment the Customer ticks agreement with these
  Terms in the registration form on the Provider's website and successfully makes
  the first payment for the selected service package.
- The Agreement is concluded for an indefinite period.

### 4. Payment terms

- **Monthly subscription.** The Customer selects a service package during
  registration. The price and the number of prepaid invoices are stated in the
  Price List on the Provider's website.
- **Payment in advance by card.** Payment for the Services is made in advance,
  cashlessly by payment card through a secure payment gateway.
- **Recurring payment.** The details of prices, payment methods, subscriptions,
  automatic charging, settlement of over-limit transactions, invoicing, and the
  procedure on payment failure are set out in the
  [Payment terms](/help/en/pravne/podmienky-opakovanych-platieb/),
  which supplement these Terms.

### 5. Service level (SLA)

- The Provider guarantees monthly availability of the Solution's infrastructure of
  **99.9 %** (the "Guaranteed Availability").
- Downtime does not include planned maintenance (notified to the Customer by e-mail
  at least 24 hours in advance) and outages caused by third parties — in particular
  an outage of the Peppol network itself, of the infrastructure of the Financial
  Administration of the Slovak Republic, or of the Customer's internet connection.
- If the Guaranteed Availability is breached in a given month, the Customer is
  entitled to a discount on the monthly price for that month:

| Availability achieved | Discount |
|---|---|
| below 99.9 % down to 99.0 % | 10 % |
| 97.0 % – 98.99 % | 25 % |
| below 97.0 % | 50 % |

- The Customer must claim the discount by e-mail **within 5 business days** of the
  end of the month concerned, otherwise the entitlement lapses. The discount is
  credited against the following billing period.

### 6. Liability for damage

- The Provider is liable for damage caused by breach of its obligations to the
  extent laid down by the law of the Slovak Republic, in particular § 373 et seq.
  of the Commercial Code.
- The parties acknowledge that the Provider is **not liable for indirect damage**,
  lost profit, loss of business opportunities, or loss of data caused by incorrect
  integration or configuration on the Customer's side.
- The Provider is not liable for damage arising from malfunction of the systems of
  the Financial Administration of the Slovak Republic or of the global Peppol
  network, which are outside its sphere of influence (force majeure).

### 7. Processing of personal data

The processing of personal data in the course of providing the Services is governed
by the [Data Processing Agreement (DPA)](/help/en/pravne/dpa/), which forms **Annex 1**
to these Terms and is concluded under Article 28(3) of Regulation (EU) 2016/679
(GDPR). The Customer gives separate consent to it during registration.

### 8. Termination and cancellation of the subscription

- The Customer may terminate the Agreement at any time by cancelling the
  subscription in their profile in the Solution. The Service stays active until the
  end of the prepaid period and no further charge is made.
- The Provider may terminate the Agreement by e-mail with a **one-month notice
  period**, which starts on the day following dispatch of the notice to the
  Customer's e-mail address.

### 9. Final provisions

- The Provider reserves the right to change these Terms and the Price List. The
  Customer will be notified of the new wording by e-mail **at least 15 days before
  it takes effect**. If the Customer does not agree with the change, they may cancel
  the subscription before the effective date.
- These Terms are governed by the law of the Slovak Republic, in particular the
  Commercial Code.