# Payment terms

URL: https://postman.slovakodata.com/help/en/pravne/podmienky-opakovanych-platieb/
Updated: 2026-09-02

Prices, payment methods, subscriptions and automatic recurring card payments via GoPay — including the maximum amount per payment, advance notices, cancellation, payment complaints and payment data security.

**Version 1.2 · effective from 2 September 2026**

This is an informative translation. In the event of any discrepancy, the Slovak
wording prevails.

These Payment Terms supplement the [Terms of Service](/help/en/pravne/vop/) for the
Digital Postman service. A plain-language summary of how recurring payments work in
practice is on the [How recurring payments work](/help/en/pravne/opakovane-platby/) page.

### 1. Provider and scope of these Payment Terms

**1.1** The operator of the Digital Postman web application (the "Service") is:

| | |
|---|---|
| **Legal name** | SLOVAKODATA, a.s. |
| **Registered office** | Kutlíkova 17, 850 00 Bratislava, Slovak Republic |
| **Company ID** | 31 367 763 |
| **Tax ID** | 2020344128 |
| **VAT ID** | SK2020344128 |
| **Register** | Commercial Register of the City Court Bratislava III, Section Sa, Insert No. 617/B |
| **E-mail** | [sales@slovakodata.sk](mailto:sales@slovakodata.sk) |
| **Phone** | +421 2 67 209 999 |

(the "Provider").

**1.2** These Payment Terms govern how prices for the Service are paid, including
one-off payments, regular subscription payments and automatic recurring payments.

**1.3** The Payment Terms form part of the contractual relationship between the
Provider and the customer and supplement the Terms of Service ("ToS"). In the event
of a conflict between these Payment Terms and an individual contract or price quote
concluded with the customer, the individual contract or price quote prevails.

**1.4** The Digital Postman service is intended for legal persons, self-employed
natural persons and other persons using the Service in connection with their
business or professional activity. By registering or ordering a paid package the
customer confirms that they are ordering the Service in connection with their
business or professional activity.

### 2. Price of the Service

**2.1** The price depends on the selected package, the scope of services provided,
the number of users, the number or volume of documents processed, or other
parameters stated in the current price list, the order, or an individual quote.

**2.2** The current price of the relevant package is shown to the customer before it
is ordered or activated.

**2.3** Prices are stated in EUR. Each price states whether it includes VAT. Before
confirming payment, the customer is shown the total amount to be paid, including
applicable VAT and any other agreed fees.

**2.4** Where the price or part of it depends on actual use of the Service — in
particular the number of documents processed, received, sent or archived — the final
price for the billing period is calculated from actual use and the price list in
force or individually agreed prices.

**2.5** Invoices sent beyond the **monthly** volume included in the subscription are
totalled for the past month and **charged automatically to the customer's payment
card**. The price per invoice above the subscription limit is stated in the Price
List and depends on the selected package.

**2.6** **Over-limit invoices are settled monthly even when the subscription is
annual** — this mirrors the monthly renewal of the allowance under clause 4.5. Under
monthly billing they are charged together with the fee for the following period.

### 3. Payment methods

**3.1** The available payment methods are shown to the customer when ordering or
paying for the Service.

**3.2** Card payments and recurring card payments are processed through the **GoPay**
payment gateway.

**3.3** The Provider does not charge the customer a separate fee merely because they
used a payment method available through the GoPay gateway.

**3.4** A payment is deemed made once the Provider receives confirmation of its
successful execution from the relevant payment service provider.

**3.5** The Provider will electronically confirm receipt of the order and, depending
on its nature, activation of the paid package or subscription.

### 4. Subscription

**4.1** Some Digital Postman packages may be provided as a regular subscription, for
example monthly or annual.

**4.2** The length of the billing period, the price, the scope of the Service and the
subscription conditions are shown to the customer before activation.

**4.3** If the customer chooses automatic subscription renewal by payment card, the
relevant payment may be executed as a recurring payment under clause 5.

**4.4** The customer selects a service package during registration together with the
**length of the billing period** — monthly or annual (a 12-month commitment). The
price for both lengths and the number of prepaid invoices are stated in the Price
List on the Provider's website.

**4.5** **The number of prepaid invoices is renewed every month, including under
annual billing.** It is the payment that is annual, not the allowance: under an
annual subscription the customer does not receive twelve times the monthly volume at
once, but the same monthly volume twelve times over.

**4.6** The length of the billing period may be changed **as of the end of the
current billing period**, not during it. The change is applied automatically and the
customer is informed of its date in the customer portal.

### 5. Recurring payments

**5.1** For selected packages the customer may authorise the Provider to take
automatic recurring card payments through the GoPay payment gateway.

**5.2** A recurring payment may be:

- regular with a **fixed amount**, for example a monthly or annual subscription; or
- **variable**, where the amount depends on actual use of the Service in the billing
  period.

**5.3** Before a recurring payment is activated, the customer will be **visibly
informed** in particular of:

- the purpose of the recurring payment and the name of the package ordered,
- the amount of the regular payment or how it is calculated,
- the **maximum amount of a single recurring payment**,
- whether the amount is fixed or variable,
- the frequency or date on which payments are taken,
- whether the frequency is fixed or variable,
- the period during which recurring payments may be taken,
- the conditions for cancelling the recurring payment,
- how to change or cancel the recurring payment.

**5.4** A recurring payment is activated only after the customer expressly consents
to its parameters and after the initial payment or another authorisation step
required by the payment gateway has been completed successfully.

**5.5** By consenting to recurring payments the customer also consents to the data
needed for subsequent card payments being securely stored and processed in the GoPay
payment gateway for the purpose of taking authorised recurring payments.

**5.6** Subsequent recurring payments may be taken automatically without the customer
re-entering card details or separately confirming each individual payment.

**5.7** For a variable recurring payment, the specific amount may depend on actual use
of the Service. A single recurring payment will, however, **never exceed the maximum
amount** the customer agreed to when activating recurring payments. Raising that limit
requires new or correspondingly updated consent from the customer.

**5.8** The renewal day matches the selected length of the billing period: under
monthly billing it is the same day each month, under annual billing the same day
every twelve months. The first renewal day is the day following the end of the first
billing period after the first payment.

### 6. Confirmation of recurring payment activation

**6.1** After a recurring payment is activated, a confirmation of its creation is sent
to the customer's registered e-mail address, as a rule immediately after activation and
no later than within two business days.

**6.2** The confirmation contains or makes available the key parameters of the
activated recurring payment.

**6.3** The Provider keeps an electronic record of the customer's consent to the
recurring payment parameters for at least as long as needed to evidence that consent,
and for a minimum of **12 months after the recurring payment is cancelled**.

### 7. Notices before a recurring payment is taken

**7.1** The Provider will inform the customer **at least 7 days in advance**, in
particular where:

- a further recurring payment is due after a gap of at least 6 months since the
  previous one,
- a free trial period is ending and the first paid recurring payment is due, or
- the material parameters of the recurring payment are changing.

**7.2** Notices under this clause may be given by e-mail sent to the address stated in
the customer's user account.

### 8. Changes to prices and subscription parameters

**8.1** The Provider may change the prices of packages or the subscription conditions.

**8.2** The customer affected will be informed of an increase in the regular
subscription price or another material change to the payment terms with reasonable
notice, as a rule **at least 30 days** before the change takes effect.

**8.3** If the change would also alter the parameters of an already authorised
recurring payment, the customer will be informed **at least 7 days** before it applies.

**8.4** The customer may cancel automatic subscription renewal before a price increase
takes effect.

**8.5** A change in the final invoiced amount resulting from a change in actual use of
the Service is not a price change under this clause, provided the unit price and the
calculation method were agreed in advance.

### 9. Cancelling a recurring payment and a subscription

**9.1** The customer may cancel a recurring payment:

- through their Digital Postman user account, where that functionality is available, or
- by sending a request to [sales@slovakodata.sk](mailto:sales@slovakodata.sk).

**9.2** Cancellation applies to future payments that had not yet been initiated or
processed when the request was received.

**9.3** Unless agreed otherwise, cancelling automatic subscription renewal leaves the
already paid subscription active until the end of the paid period.

**9.4** Cancelling future recurring payments does not release the customer from the
obligation to pay for the Service already used or other liabilities due before the
cancellation took effect.

**9.5** Cancelling a recurring payment does not prevent the customer from using another
payment method available for the Service.

### 10. Failed payment

**10.1** A recurring payment may fail, in particular because of insufficient funds, card
expiry, the transaction being declined by the customer's bank, or other technical or
security reasons.

**10.2** Where a recurring payment fails, the Provider may re-initiate the payment or ask
the customer to update the payment details or use another payment method.

**10.3** If the payment still cannot be taken, the Provider may, in accordance with the
ToS, temporarily restrict or suspend the paid features of the Service until the relevant
price is paid.

**10.4** A restriction under clause 10.3 **does not apply to the receipt of
documents**. Invoices and other documents sent to the customer by their business
partners continue to be delivered even while the restriction is in place —
otherwise the restriction would affect third parties who bear no responsibility
for it. Sending resumes without delay once the outstanding amount is paid.

### 11. Invoicing

**11.1** A tax or accounting document will be issued to the customer for services paid
for or provided, in accordance with applicable law.

**11.2** The invoice or other accounting document may be made available electronically
through the user account and/or sent to the registered e-mail address.

**11.3** The customer is responsible for the accuracy of the billing details in their
user account.

### 12. Refunds and payment complaints

**12.1** As Digital Postman is an electronically supplied SaaS service, physical return
of goods does not apply.

**12.2** The customer may request that a payment be reviewed or refunded, in particular
where there was:

- a duplicate payment,
- a payment of an incorrect amount,
- a payment taken after the recurring payment was properly cancelled, where it should
  not yet have been taken,
- failure to provide the paid Service for reasons on the Provider's side, where the
  customer is entitled to a refund under the contract or the law,
- another demonstrable incorrect charge.

**12.3** A request for review can be sent to
[sales@slovakodata.sk](mailto:sales@slovakodata.sk). The customer states their
identification details, identification of the payment, the amount and the reason for the
complaint.

**12.4** The Provider will review the request without undue delay and inform the customer
of the outcome.

**12.5** Where the customer is entitled to a refund of a payment made through the GoPay
gateway, it will be refunded via the relevant payment method, as a rule to the payment
instrument or account the original payment came from. Card payments are not refunded in
cash.

**12.6** Cancelling a subscription or a recurring payment does not in itself give rise to
a pro-rata refund of the price for a billing period already started or paid, unless an
individual agreement, the ToS or mandatory law provides otherwise.

### 13. Payment data security

**13.1** Card payments and the data needed for recurring card payments are processed by
the GoPay payment gateway.

**13.2** The customer enters the details required by the gateway in a secure payment
environment.

**13.3** GoPay processes payment data in accordance with the **PCI DSS Level 1** security
standard.

**13.4** The Provider will never ask the customer by e-mail or telephone for a full card
number, the CVV/CVC security code, or other authentication data intended solely for
authorising a payment.

### 14. Personal data

**14.1** The processing of customers' personal data in connection with the use of the
Service is governed by the separate data protection terms published on the Provider's
website.

**14.2** When a payment is made, the relevant data may also be processed by the payment
service provider under its own legal and information terms.

### 15. Final provisions

**15.1** These Payment Terms are available on the Digital Postman website so that the
customer can read them before ordering a paid Service.

**15.2** The wording of the Payment Terms in force at the moment the Service is ordered or
the subscription is activated forms part of the relevant contractual relationship.

**15.3** The Provider may reasonably amend these Payment Terms. Amendments do not affect
rights and claims that have already arisen. Customers will be informed in advance of
material changes affecting an existing subscription.

**15.4** Legal relationships not governed by these Payment Terms are governed by the ToS,
the individual contract concluded with the customer, and the applicable law of the Slovak
Republic.